Maintain strong relationships with suppliers and vendors

Discover tools to help procurement managers assess pricing, vendor practices, and more.

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Procurement managers play a critical role in the company’s supply chain—from the technology that powers your organization to the materials that create your products. One of the biggest challenges for procurement professionals is building and maintaining relationships with vendors that follow ethical guidelines, offer fair negotiations, and have products of good value. The resources within this toolkit can help answer your questions.

How can we choose the best possible suppliers for our business?

  • Can vendors continue to meet our needs as our company grows?
  • What makes this vendor stand out from the competition?
  • How do pricing, quality, and value compare to competing suppliers?
  • What support will we have should problems arise in our supply chain?
  • How can we ensure uninterrupted production of the materials and supplies we need?

How can we get more transparency within our supply chain?

  • How can we ensure we’re kept in the loop on any changes in production or shipping?
  • Do our vendors have ethical practices in place?
  • What diversity, equity, and inclusion (DEI) metrics does this supplier have?
  • How can we improve our pricing negotiations?
  • What are other purchasers saying about this vendor?

Our sample survey templates make it easy for you to start collecting feedback in just minutes. Explore hundreds of questions across different survey types, all designed to get you accurate results you can rely on.

Vendor workplace diversity

Uncover details about your vendor’s demographic makeup.

See template

Software evaluation

Evaluate new software tools with your company before purchasing them.

See template

Corporate social responsibility (CSR)

Find out what practices suppliers have in place to address CSR.

See template

Environmental issues

Learn what your customers care about before making materials purchases.

See template

Expense reimbursement

Pair your receipts with an expense report for management.

See template

Customer service feedback

Find out how your vendors feel about working with your procurement team.

See template

Why choose SurveyMonkey?

SurveyMonkey is not only easy to use, it’s the world’s leading survey platform and powerful enough to help you measure what matters.

Features to help you accomplish goals

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Your supply needs are constantly changing. Our features can help you pivot when you need to.

Integrations that make work easier

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Integrate your survey data with the apps you use every day.

Or, find new ways to reach your vendors, suppliers, and peers working in the industry.

Our most popular integrations include:

Support for when you need it

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Get the support that your team needs to launch feedback programs.

Here’s how SurveyMonkey can help:

  • We have an amazing support team - filled with product experts that help you leverage the right features to get the results you’re looking for
  • Support the way you want it - with phone, email, and live chat options for getting in touch
  • Tutorials and video demos - available within our robust Help Center for those that want to explore on their own

Procurement managers are among users from these world-class brands

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Advice from procurement leaders

Here are some common mistakes and best practices on how to avoid them.

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Common mistakes

Avoid these common mistakes to ensure a positive vendor experience:

Partnering with vendors who don’t support diversity efforts

Working with diverse vendors encourages innovation and will also help your company meet its DEI goals.

Asking for feedback via email or just in documents

You can best track and measure performance when using a survey platform to gather feedback.

Ignoring risk mitigation

Avoid risk to your business by conducting due diligence on your vendors before engaging them in procurement.

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Best Practices

Procurement managers offer this advice for managing purchases for the company:

Send surveys to pulse check pricing

Monitor pricing and procurement for your industry, or track trends.

Use logic in surveys

Streamline the feedback process with advanced features that direct participants to only questions that pertain to them.

Set expectations with the leadership team

Use project data to set expectations for project collaborators. Level setting will also help you get buy-in from leadership.

Resources that procurement teams find helpful

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Ultimate Guides

Find out how to measure and address supplier diversity.

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Case Studies

The future state of B2B purchasing and decision-making.

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Trends

Why business purchasing is up year over year.

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