EXIT THIS SURVEY Passenger Experience Survey Question Title * 1. Gender Male Female Rather not say OK Question Title * 2. Age Group 18-24 25-34 35-44 45-54 55-64 65+ OK Question Title * 3. Which of the following best describes you? Employed – working full time Employed – working part time Self employed Not employed – student Not employed – retired Not employed – looking for paid work Not employed – not looking for paid work Other (please specify) OK Question Title * 4. Which of the following best describes your current relationship status? Married Widowed Divorced Separated Single, but cohabiting with a significant other Single, never married Other (please specify) OK Question Title * 5. How often do you fly for a business reason? Every month Several times per year Once per year Sometimes every second year My work does not require to fly for business reasons Other (please specify) OK Question Title * 6. How often do you fly for personal reasons? Once per month Twice per year Every second year Rarely I did not fly for the last 2 years at all Other (please specify) OK Question Title * 7. Would you go in summer for holidays in the mountains? Very likely Likely Neither likely nor unlikely Unlikely Very unlikely If yes, please let us know what makes mountains attractive in summer for you? OK Question Title * 8. Would you visit an old town located at a Lake/Sea/Ocean in winter just to enjoy the local food, tradition or festival? Very likely Likely Neither likely nor unlikely Unlikely Very unlikely If yes, please let us know what makes an old town at the sea/ocean attractive for you in winter. OK Question Title * 9. Did you ever fly or when did you fly to a hot mineral water spa hotel somewhere in EU country? In the last month More than a month ago but less than a year ago More than a year ago I go once per year to a spa resort I never go to spa resorts If you have never been to a hot water spa resort, would you be interested to try? What would make such an offer attractive to you? OK Question Title * 10. What type of holidays do you prefer on a short 1 or 2 hours flight? Once per year Twice per year Every time when I have 3-4 days off Never Summer - going to the beach Summer - going to the beach Once per year Summer - going to the beach Twice per year Summer - going to the beach Every time when I have 3-4 days off Summer - going to the beach Never Winter going to mountains Winter going to mountains Once per year Winter going to mountains Twice per year Winter going to mountains Every time when I have 3-4 days off Winter going to mountains Never Spa wellness - just relaxing Spa wellness - just relaxing Once per year Spa wellness - just relaxing Twice per year Spa wellness - just relaxing Every time when I have 3-4 days off Spa wellness - just relaxing Never Visiting historical towns Visiting historical towns Once per year Visiting historical towns Twice per year Visiting historical towns Every time when I have 3-4 days off Visiting historical towns Never Going for a concert, opera, festival Going for a concert, opera, festival Once per year Going for a concert, opera, festival Twice per year Going for a concert, opera, festival Every time when I have 3-4 days off Going for a concert, opera, festival Never Hiking Hiking Once per year Hiking Twice per year Hiking Every time when I have 3-4 days off Hiking Never Other (please specify) OK Question Title * 11. What length of holidays do you prefer? Very likely Likely Neither likely nor likely Unlikely Very unlikely More than 2 weeks More than 2 weeks Very likely More than 2 weeks Likely More than 2 weeks Neither likely nor likely More than 2 weeks Unlikely More than 2 weeks Very unlikely About 2 weeks About 2 weeks Very likely About 2 weeks Likely About 2 weeks Neither likely nor likely About 2 weeks Unlikely About 2 weeks Very unlikely One week One week Very likely One week Likely One week Neither likely nor likely One week Unlikely One week Very unlikely Sometimes 2-3 days short travel Sometimes 2-3 days short travel Very likely Sometimes 2-3 days short travel Likely Sometimes 2-3 days short travel Neither likely nor likely Sometimes 2-3 days short travel Unlikely Sometimes 2-3 days short travel Very unlikely Other (please specify) OK Question Title * 12. Do you typically purchase your flight tickets directly from an airline, through an online travel discount site (e.g., Expedia, Kayak, Priceline, etc.), or some other way? Directly from the airline Through an online travel discount site Travel agent Some other way (please specify) OK Question Title * 13. About how many times do you typically fly each year within Europe? OK Question Title * 14. Do you participate in an airline rewards program? Yes No Other (please specify) OK Question Title * 15. How often do you fly with the same airline? Always Most of the time About half the time Once in a while Never OK Question Title * 16. How often do you pack less than you would like in order to avoid baggage fees when flying? Always Most of the time About half the time Once in a while Never Other (please specify) OK Question Title * 17. Do you prefer to pay an additional fee to choose your own seat on the plane? Yes, always Most of the time For short flights the seat is not important for me I prefer if there are no reserved seats in advance and everybody choose the sit when entering the aircraft. Never Other (please specify) OK Question Title * 18. When choosing an airline, which of the following factors is the most important to you? Choice of departure airports Seat assignment Rebooking fees Special accommodations (e.g., for children or the disabled) Ticket price Travel dates Cancellation fees Baggage fees Choice of arrival airports Baggage limitations Airline rewards program Other (please specify) OK Question Title * 19. Of the airlines you have used, which is your most favorite? Why? OK Question Title * 20. What should your most favorite airline do to keep you as a customer? OK Question Title * 21. What disturbs you the most during the flight? OK Question Title * 22. In a typical journey, how much do you usually spend on flight ticket within EU? Less than 100€ 100 to 200€ 200-300€ 300+ Other (please specify) OK Question Title * 23. Do you usually add travel insurance? Yes No OK Question Title * 24. Would you be interested in booking tickets for cultural events, book restaurants, trips or other services at your destination while booking your flight ticket? Yes No Other (please specify) OK Question Title * 25. Would you book a 1-2hours flight in order to go to a concert, opera or local festival in another city and come back the next day? Yes No Other (please specify) OK Question Title * 26. What is your preferred way of getting to the airport? My own car using the airport parking facilities Public transport Somebody from the family or a friend drives me to the airport Taxi Booking the shuttle service offered by the airline Limousine service Other (please specify) OK Question Title * 27. Which of the following departure services at European airports you find the most challenging and wish improvement? Parking facilities Check-in process Luggage drop off Security check points Waiting at the gate Boarding procedure Other (please specify) OK Question Title * 28. Would you feel comfortable to carry on your check-in bag with you and give it away at the gate, instead of waiting at the check-in desk? Yes No Other (please specify) OK Question Title * 29. Do you like spending time shopping at the airport? Yes No I never buy anything at the airport Other (please specify) OK Question Title * 30. Do you like spending time at the airport restaurants or have a cup of coffee? Yes No I am always late and do not have time to spend at the restaurants Other (please specify) OK Question Title * 31. Do you enjoy having a last cigarette at the smoking room before the flight? Yes No I don’t smoke OK Question Title * 32. On 1-2 hours flights which type of catering services would you prioritise and would be ready to pay for? Airline provides onboard hot meal Airline provides simple snacks and drinks Airline serve only drinks I prefer to buy food onboard if I feel like eating I take food and drinks onboard I’d prefer a vending machine onboard Food provided by the airline at the departure gate Airline provides onboard hot meal Airline provides simple snacks and drinks Airline serve only drinks I prefer to buy food onboard if I feel like eating I take food and drinks onboard I’d prefer a vending machine onboard Food provided by the airline at the departure gate Other (please specify) OK Question Title * 33. How important is internet / Wi-Fi availability on board for you? I must be always online I do not need Internet on 1-2 hours flights Internet is not important for me Other (please specify) OK Question Title * 34. Which of the following is important for you during a flight up to 1-2 hours? Free food and drinks Entertainment (music, movies, book, magazines) Flight attendants care Live entertainment, for example, a person giving information and historical facts about the country I prefer a larger space availability and just sleep Cleanliness of aircraft Noise level of the aircraft Important Important Free food and drinks Important Entertainment (music, movies, book, magazines) Important Flight attendants care Important Live entertainment, for example, a person giving information and historical facts about the country Important I prefer a larger space availability and just sleep Important Cleanliness of aircraft Important Noise level of the aircraft Neutral Neutral Free food and drinks Neutral Entertainment (music, movies, book, magazines) Neutral Flight attendants care Neutral Live entertainment, for example, a person giving information and historical facts about the country Neutral I prefer a larger space availability and just sleep Neutral Cleanliness of aircraft Neutral Noise level of the aircraft Unimportant Unimportant Free food and drinks Unimportant Entertainment (music, movies, book, magazines) Unimportant Flight attendants care Unimportant Live entertainment, for example, a person giving information and historical facts about the country Unimportant I prefer a larger space availability and just sleep Unimportant Cleanliness of aircraft Unimportant Noise level of the aircraft Not at all important Not at all important Free food and drinks Not at all important Entertainment (music, movies, book, magazines) Not at all important Flight attendants care Not at all important Live entertainment, for example, a person giving information and historical facts about the country Not at all important I prefer a larger space availability and just sleep Not at all important Cleanliness of aircraft Not at all important Noise level of the aircraft Other (please specify) OK Question Title * 35. Which of the issues below was the biggest problem during your experience with airlines mobile app? I experienced bugs The app was visually unappealing Most of the airlines' Apps were easy to use The app crashed The app was missing features I needed The app was confusing to use I have never used any airlines App Other (please specify) OK Question Title * 36. If you had your own airline which services you would provide to your passengers? OK Question Title * 37. Do you have any other comments, questions, or concerns? OK DONE
