The following questionnaire was prepared by FICPI’s Professional Excellence Committee. The goal is to gather information on the management metrics used by the firms of FICPI members (and indeed whether any such metrics are used).

The study will allow to identify trends in performance measurement in IP law firms. We would like to capture the specifics of the profession. If you are a member of a general law firm, please fill in the questionnaire exclusively with the data on your firm's IP practice.

The survey is strictly anonymous. The results will be presented only in the form of aggregate statistics, which prevents identification of individual responses and organizations.

The questionnaire consists of three parts. The first part is concerned with how the performance measurement is carried out in your firm. The second part relates to which performance metrics are used, and the third part contains question regarding the profile of your firm.

You can scroll to any question manually and respond in any order.
PART I - Usage of Performance Indicators in Your Firm

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* 1. Have you ever used any metrics to measure performance (key performance metrics, KPIs) or other aspects of your work or your firm?

If you have responded with "no", please scroll to Q2.
If you have responded with "yes", please continue with Q3 by scrolling down.

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* 2. Please indicate why KPIs are not used in your firm.

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* 3. What do you want to evaluate when measuring the performance of your firm?

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* 4. What do you want to improve when measuring the performance of your firm?

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* 5. What do you want to predict when measuring the performance of your firm?

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* 6. How coherent are your short-term and long-term goals for the firm?

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* 7. How often do you collect the KPIs?

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* 8. At what level of detail do you perform the measurement?

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* 9. How do you collect the KPIs?

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* 10. Do you think collecting KPIs has improved the working climate in your firm?

Part II - What KPIs do you monitor?

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* 11. Which revenues and cash metrics do you monitor?

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* 12. Which cost metrics do you monitor?

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* 13. Which return metrics do you monitor?

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* 14. Which growth measures do you monitor?

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* 15. Which indicators focused on creating value for the owners do you monitor?

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* 16. Which human capital indicators do you monitor?

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* 17. Which indicators of the effectiveness of processes do you monitor?

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* 18. Which customer metrics do you monitor?

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* 19. Who has access to the KPIs of your firm?

PART III - Respondent’s profile

Questions in the last part will be used to prepare more detailed analyzes. Please be kindly reminded that the results will be presented in form of statistical summaries, ensuring the anonymity of participants.

Please choose one answer that best describes your IP firm/ IP practice in your firm.

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* 20. Specialization

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* 21. Number of partners

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* 22. Number of employees 

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* 23. Region

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* 24. Main type of business

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