Customer Service Evaluation

Question Title

* 1. How long did it take to receive a first reply to your intial service request?

faster than expected

as fast as expected

longer than expected

Question Title

* 2. What was your main issue when contacting us?

General information (products, prices, shipping,...)

Defect of a product

Questions to your specific order

other

Question Title

* 3. How happy are you with your Heimplanet product in general?

very happy

happy

neutral

disappointed

very disappointed

Question Title

* 4. How would you evaluate your experience with our customer service in general?

very positive

positive

neutral

negative

very negative

Question Title

* 5. How well did we handle and understand your questions and issues?

very satisfying

more or less satisfying

neutral

more or less disappointing

very disappointing

Question Title

* 6. How professional and helpful has our employee been when talking to you?

very helpful and professional

helpful and professional

neutral

not very helpful or professional sometimes

not helpful or professional at all

Question Title

* 7. How long did it take to solve your case?

faster than expected

fast

like expected

longer than expected

much longer than expected

Question Title

* 8. How happy are you with the solution provided?

very happy

satisfied

neutral

not convinced

very unhappy

Question Title

* 9. How likely is it that you would recommend Heimplanet to a friend?

0 (very unlikely)

neutral

100 (very likely)

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i We adjusted the number you entered based on the slider’s scale.

Customer Service Evaluation

Question Title

* 1. How long did it take to receive a first reply to your intial service request?

Question Title

* 2. What was your main issue when contacting us?

Question Title

* 3. How happy are you with your Heimplanet product in general?

Question Title

* 4. How would you evaluate your experience with our customer service in general?

Question Title

* 5. How well did we handle and understand your questions and issues?

Question Title

* 6. How professional and helpful has our employee been when talking to you?

Question Title

* 7. How long did it take to solve your case?

Question Title

* 8. How happy are you with the solution provided?

Question Title

* 9. How likely is it that you would recommend Heimplanet to a friend?

Question Title

* 10. Further explanations, ideas or advice