Appliance Feedback

Your experiences with one of the owncloud appliances

Dear ownClouders,

for a bachelor’s thesis about the user experiences with the ownCloud Appliance, we are requesting your feedback.

The survey shall help to understand the needs and requirements of the users and improve future appliances.
So, if you have used an ownCloud Appliance for testing and evaluation purposes, please participate in this survey.

The survey should take about ten minutes of your time and all answers you provide will be kept confidential.

If you have any questions, please don't hesitate to contact me.

Thank you

Steffen Titschack

titschack@owncloud.com

Question Title

* 1. Which edition of ownCloud did you use as an appliance?

Enterprise Edition

Community Edition

Both

Question Title

* 2. Which version of ownCloud was preinstalled in the appliance?

7.x

8.x

9.x

10.x

Question Title

* 3. How often have you already used an ownCloud Appliance for evaluating a new version?

1-3x

4-7x

more than 7x

Question Title

* 4. For how long did you use the ownCloud Appliance on average?

1 day

2-7 days

8-14 days

more than 14 days

Question Title

* 5. How many users worked with the appliance?

Just 1

2-5

6-10

more than 10

Question Title

* 6. Was there contact with ownCloud staff after completing your evaluation and who initiated it?

Yes, contact initiated from my side

Yes, contact initialed by ownCloud

No contact

Question Title

* 7. Did you purchase a Subscription after using the ownCloud Appliance?

Yes

Planned

Question Title

* 8. How did use of the ownCloud Appliance affect your decision to purchase a Subscription?

No influence

Low influence

medium influence

big influence

crtitcal factor

Question Title

* 9. How would you rate the following features of the ownCloud appliance?

	Unsatisfied	Fairly Satisfied	Satisfied	Highly satisfied	No rating
Setup / inital configuration	Setup / inital configuration Unsatisfied	Setup / inital configuration Fairly Satisfied	Setup / inital configuration Satisfied	Setup / inital configuration Highly satisfied	Setup / inital configuration No rating
User management	User management Unsatisfied	User management Fairly Satisfied	User management Satisfied	User management Highly satisfied	User management No rating
Usability	Usability Unsatisfied	Usability Fairly Satisfied	Usability Satisfied	Usability Highly satisfied	Usability No rating
Functionality	Functionality Unsatisfied	Functionality Fairly Satisfied	Functionality Satisfied	Functionality Highly satisfied	Functionality No rating
General impression	General impression Unsatisfied	General impression Fairly Satisfied	General impression Satisfied	General impression Highly satisfied	General impression No rating
Extensibility	Extensibility Unsatisfied	Extensibility Fairly Satisfied	Extensibility Satisfied	Extensibility Highly satisfied	Extensibility No rating
Documentation	Documentation Unsatisfied	Documentation Fairly Satisfied	Documentation Satisfied	Documentation Highly satisfied	Documentation No rating
Network integration	Network integration Unsatisfied	Network integration Fairly Satisfied	Network integration Satisfied	Network integration Highly satisfied	Network integration No rating
Performance	Performance Unsatisfied	Performance Fairly Satisfied	Performance Satisfied	Performance Highly satisfied	Performance No rating
Reliability	Reliability Unsatisfied	Reliability Fairly Satisfied	Reliability Satisfied	Reliability Highly satisfied	Reliability No rating

Question Title

* 10. Did any unexpected errors occur during installation or configuration?

Yes

Question Title

* 11. If any, please specify the type of the error?

Installation

Configuration

Disk space

User management

LDAP

Other

Question Title

* 12. Did you use any external help to solve the issue?

None

Forum

ownCloud support

Documentation

Other

Question Title

* 13. What is the size of your company?

Non-commercial use

1-5

6-10

11-50

51-150

more than 150

Question Title

* 14. Have you used software appliances for other products/companies?

Yes