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* 1. How often does this store have what you want in stock?

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* 2. Compared to similar stores, how fair are this store's prices?

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* 3. Compared to similar stores, how broad is the selection available at this store?

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* 4. How often do you use this store's coupons?

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* 5. How much do you typically save using this store's coupons?

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* 6. How helpful are the employees at this store?

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* 7. How friendly are the employees at this store?

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* 8. How clean is this store?

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* 9. How easy is it to find parking at this store?

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* 10. How fair is this store's return policy?

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* 11. How effective is this store at resolving customer concerns?

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* 12. Overall, are you satisfied with this store, neither satisfied nor dissatisfied it, or dissatisfied with it?

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* 13. How likely are you to recommend this store to others?

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