CIV - Your feedback is important to us! Survey

Question Title

* 1. Where do you assemble the product?

Upstream - Oil & Gas Industry

Midstream - Oil & Gas Industry

Downstream - Oil & Gas Industry

Chemical Industry

Petrochemical Industry

Power Generation

Incineration

Others

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* 2. Please enter your job position:

CEO

Design Engineer

HSE Engineer

Maintenance Engineer

Operator

Piping Engineer

Purchaser

Supply Chain Manager

Others (please specify)

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* 3. Overall, how satisfied are you with the product?

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

n/a

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

n/a

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* 4. Pleas evaluate the following product features:

	Very poor	Poor	Average	Good	Very good	n/a
Usability (e.g ergonomic handle design)	Usability (e.g ergonomic handle design) Very poor	Usability (e.g ergonomic handle design) Poor	Usability (e.g ergonomic handle design) Average	Usability (e.g ergonomic handle design) Good	Usability (e.g ergonomic handle design) Very good	Usability (e.g ergonomic handle design) n/a
Suitability for your use	Suitability for your use Very poor	Suitability for your use Poor	Suitability for your use Average	Suitability for your use Good	Suitability for your use Very good	Suitability for your use n/a
Simple assembly	Simple assembly Very poor	Simple assembly Poor	Simple assembly Average	Simple assembly Good	Simple assembly Very good	Simple assembly n/a
Simple disassembly	Simple disassembly Very poor	Simple disassembly Poor	Simple disassembly Average	Simple disassembly Good	Simple disassembly Very good	Simple disassembly n/a
Duration	Duration Very poor	Duration Poor	Duration Average	Duration Good	Duration Very good	Duration n/a
Tightness	Tightness Very poor	Tightness Poor	Tightness Average	Tightness Good	Tightness Very good	Tightness n/a
Safety	Safety Very poor	Safety Poor	Safety Average	Safety Good	Safety Very good	Safety n/a
Reliability	Reliability Very poor	Reliability Poor	Reliability Average	Reliability Good	Reliability Very good	Reliability n/a
Effects on health, e.g. carpal tunnel syndrome	Effects on health, e.g. carpal tunnel syndrome Very poor	Effects on health, e.g. carpal tunnel syndrome Poor	Effects on health, e.g. carpal tunnel syndrome Average	Effects on health, e.g. carpal tunnel syndrome Good	Effects on health, e.g. carpal tunnel syndrome Very good	Effects on health, e.g. carpal tunnel syndrome n/a

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* 5. How would you rate the quality of that product?

Very poor

Poor

Average

Good

Very good

n/a

Very poor

Poor

Average

Good

Very good

n/a

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* 6. How would you rate the quality of our product compared to other products of this kind?

Very poor

Poor

Average

Good

Very good

n/a

Very poor

Poor

Average

Good

Very good

n/a

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* 7. How much important is for you the branding when deciding which product to use?

Not at all important

Not important

Somewhat important

Important

Very important

n/a

Not at all important

Not important

Somewhat important

Important

Very important

n/a

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* 8. How much do you care about brand origin?

Not at all important

Not important

Somewhat important

Important

Very important

n/a

Not at all important

Not important

Somewhat important

Important

Very important

n/a

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* 9. How likely are you to use our product again?

Very unlikely

Unlikely

Somewhat likely

Likely

Very likely

n/a

Very unlikely

Unlikely

Somewhat likely

Likely

Very likely

n/a

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* 10. How likely are you to use other products of this kind from another manufacturer?

Very unlikely

Unlikely

Somewhat likely

Likely

Very likely

n/a

Very unlikely

Unlikely

Somewhat likely

Likely

Very likely

n/a

Question Title

* 11. How likely are you to use other products from AS-Schneider?

Very unlikely

Unlikely

Somewhat likely

Likely

Very likely

n/a

Very unlikely

Unlikely

Somewhat likely

Likely

Very likely

n/a

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* 12. Overall, how would you rate our service performance:

	very unsatisfied	unsatisfied	satisfied	very satisfied	can`t say
The expertise of our service staff.	The expertise of our service staff. very unsatisfied	The expertise of our service staff. unsatisfied	The expertise of our service staff. satisfied	The expertise of our service staff. very satisfied	The expertise of our service staff. can`t say
The communication (e.g. friendliness) with our service staff.	The communication (e.g. friendliness) with our service staff. very unsatisfied	The communication (e.g. friendliness) with our service staff. unsatisfied	The communication (e.g. friendliness) with our service staff. satisfied	The communication (e.g. friendliness) with our service staff. very satisfied	The communication (e.g. friendliness) with our service staff. can`t say
The average speed your queries are answered.	The average speed your queries are answered. very unsatisfied	The average speed your queries are answered. unsatisfied	The average speed your queries are answered. satisfied	The average speed your queries are answered. very satisfied	The average speed your queries are answered. can`t say
The quality of response on your queries.	The quality of response on your queries. very unsatisfied	The quality of response on your queries. unsatisfied	The quality of response on your queries. satisfied	The quality of response on your queries. very satisfied	The quality of response on your queries. can`t say
Sharing of status while work-in-progress.	Sharing of status while work-in-progress. very unsatisfied	Sharing of status while work-in-progress. unsatisfied	Sharing of status while work-in-progress. satisfied	Sharing of status while work-in-progress. very satisfied	Sharing of status while work-in-progress. can`t say
The average speed your queries are solved.	The average speed your queries are solved. very unsatisfied	The average speed your queries are solved. unsatisfied	The average speed your queries are solved. satisfied	The average speed your queries are solved. very satisfied	The average speed your queries are solved. can`t say
Quality and sophistication of the solution.	Quality and sophistication of the solution. very unsatisfied	Quality and sophistication of the solution. unsatisfied	Quality and sophistication of the solution. satisfied	Quality and sophistication of the solution. very satisfied	Quality and sophistication of the solution. can`t say

Question Title

* 13. Overall, how satisfied are you with AS-Schneider?

Very dissatisfied

Dissatisfied

Satisfied

Very satisfied

n/a

Very dissatisfied

Dissatisfied

Satisfied

Very satisfied

n/a

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* 14. How likely is it that you would recommend AS-Schneider to your colleagues?

Very unlikely

Unlikely

Somewhat likely

Likely

Very likely

n/a

Very unlikely

Unlikely

Somewhat likely

Likely

Very likely

n/a

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* 15. How interested would you be to receive more information about our products?

Very not interested

Not interested

Neutral

Interested

Very interested

n/a

Very not interested

Not interested

Neutral

Interested

Very interested

n/a

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* 1. Where do you assemble the product?

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* 2. Please enter your job position:

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* 3. Overall, how satisfied are you with the product?

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* 4. Pleas evaluate the following product features:

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* 5. How would you rate the quality of that product?

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* 6. How would you rate the quality of our product compared to other products of this kind?

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* 7. How much important is for you the branding when deciding which product to use?

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* 8. How much do you care about brand origin?

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* 9. How likely are you to use our product again?

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* 10. How likely are you to use other products of this kind from another manufacturer?

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* 11. How likely are you to use other products from AS-Schneider?

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* 12. Overall, how would you rate our service performance:

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* 13. Overall, how satisfied are you with AS-Schneider?

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* 14. How likely is it that you would recommend AS-Schneider to your colleagues?

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* 15. How interested would you be to receive more information about our products?

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* 16. In your own words, what are the things you would like to improve (e.g. service, product features):