Share your opinion about the mileage calculator that is available in the Miles & More app. Your feedback can help us to improve the function significantly. Question Title * 1. How long have you been a Miles & More member? 1-3 years 3-5 years 5-10 years 10 years and longer Question Title * 2. What is your frequent flyer level at the moment? None Frequent Traveller Senator HON Circle member Question Title * 3. How are award miles calculated? Please tick the appropriate boxes. Award miles are calculated according to the ticket price (award miles = ticket price x fator) = revenue based calculation Award miles are calculated according to flight distance and booking class Award miles are calculated the same way for all airlines The calculation of award miles depends on the booking channel and the ticket number I don't know how award miles are being calculated Question Title * 4. How often have you used the app's mileage calculator in the last 12 months? Not used in the last 12 months Rarely (a few times a year) Occasionally (several times per quarter) Frequently (several times per month) Very often (several times a week) Question Title * 5. Which of these statements apply to you? I use the mileage calculator to calculate status miles I use the mileage calculator to calculate award miles I usually want to know how many status and award miles I get for a flight Question Title * 6. What is your primary goal when using the mileage calculator? Note: Please sort the entries in the order of their importance to you, from top (most important goal) to bottom (least important goal). You can select the rank directly or drag and drop the entries. 1 2 3 4 5 6 I want to check a mileage credit 1 2 3 4 5 6 I would like to calculate the expected miles before booking a flight 1 2 3 4 5 6 I would like to calculate miles with regard to my status objectives (e.g. requalification, appointment) 1 2 3 4 5 6 I would like to calculate miles with regard to my award goals (e.g. desired award) 1 2 3 4 5 6 I want to experiment and get a first idea 1 2 3 4 5 6 I would like to compare Miles & More with other frequent flyer/loyalty programmes Question Title * 7. How likely is it that you have the following data for mileage calculation handy? Unlikely Rather unlikely I am not sure Rather likely Likely Ticket fare Ticket fare Unlikely Ticket fare Rather unlikely Ticket fare I am not sure Ticket fare Rather likely Ticket fare Likely National/International surcharge National/International surcharge Unlikely National/International surcharge Rather unlikely National/International surcharge I am not sure National/International surcharge Rather likely National/International surcharge Likely Issuing airline Issuing airline Unlikely Issuing airline Rather unlikely Issuing airline I am not sure Issuing airline Rather likely Issuing airline Likely Operating airline Operating airline Unlikely Operating airline Rather unlikely Operating airline I am not sure Operating airline Rather likely Operating airline Likely Booking class Booking class Unlikely Booking class Rather unlikely Booking class I am not sure Booking class Rather likely Booking class Likely Booking code reference Booking code reference Unlikely Booking code reference Rather unlikely Booking code reference I am not sure Booking code reference Rather likely Booking code reference Likely Question Title * 8. What is more important to you when calculating your miles? A result that is as accurate as possible and may require more input A result as fast as possible that may be less accurate Question Title * 9. How likely is it that you would recommend the mileage calculator to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 10. Are there other apps, websites or tools you use to calculate miles? Yes No If yes, what are those? Please describe in the field below. Question Title * 11. Your comments, suggestions or criticism about the mileage calculator in the app Done
