Survey: Mid and back end workflow management in the African travel industry

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* 1. Which of the following best describe your business?

IATA travel agency

ITC/Affiliate

Online travel agency OTA

Other (please specify)

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* 2. Which of the following best describe your tour operations?

inbound tours

outbound tours

domestic tours

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* 3. Which of the following best describe your job function?

General manager / owner

Sales manager

IT Manager

Accountant

Other (please specify)

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* 4. Which GDS-system do you use in your business?

Amadeus

Sabre

Galileo

Other (please specify)

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* 5. Does your mid office (invoicing) and back office (accounting) automatically integrate with your GDS?

Yes - both

Only the mid office

Only the back office

Other (please specify)

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* 6. How important are automated processes in your regular workflow from customer enquiry to invoicing and controlling?

Very important

Somewhat important

Not important

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* 7. How important are the following features to optimize your workflow?

	Very important	Somewhat important	Somewhat unimportant	Very unimportant
Time saving	Time saving Very important	Time saving Somewhat important	Time saving Somewhat unimportant	Time saving Very unimportant
Seamless connectivity of all work processes	Seamless connectivity of all work processes Very important	Seamless connectivity of all work processes Somewhat important	Seamless connectivity of all work processes Somewhat unimportant	Seamless connectivity of all work processes Very unimportant
Realtime reporting	Realtime reporting Very important	Realtime reporting Somewhat important	Realtime reporting Somewhat unimportant	Realtime reporting Very unimportant
PCI DSS compliance	PCI DSS compliance Very important	PCI DSS compliance Somewhat important	PCI DSS compliance Somewhat unimportant	PCI DSS compliance Very unimportant
Automated fraud prevention	Automated fraud prevention Very important	Automated fraud prevention Somewhat important	Automated fraud prevention Somewhat unimportant	Automated fraud prevention Very unimportant
Automation of invoices / receipts / credit notes	Automation of invoices / receipts / credit notes Very important	Automation of invoices / receipts / credit notes Somewhat important	Automation of invoices / receipts / credit notes Somewhat unimportant	Automation of invoices / receipts / credit notes Very unimportant
Realtime commission tracking	Realtime commission tracking Very important	Realtime commission tracking Somewhat important	Realtime commission tracking Somewhat unimportant	Realtime commission tracking Very unimportant
Automated cross-selling offers	Automated cross-selling offers Very important	Automated cross-selling offers Somewhat important	Automated cross-selling offers Somewhat unimportant	Automated cross-selling offers Very unimportant
Software and functional support	Software and functional support Very important	Software and functional support Somewhat important	Software and functional support Somewhat unimportant	Software and functional support Very unimportant

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* 8. Are you planning to automate your mid and back office work processes in the post-covid era?

Yes

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* 9. What is the biggest technological objective you want to achieve for your agency in the next 18 to 24 months?

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* 10. What is the biggest challenge your agency faces today when it comes to IT systems?

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* 11. If you are interested in detailed information of our software solution traviTec then please fill out the input fields. We will contact you shortly. Thank you.

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Company

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