This is a very short survey, it should not take more than 2-3 minutes of your time but it is very important to us to keep improving our customer-centric service. Please feel free to make any comments or recommendations regarding our services in the boxes below, we will take great attention to any suggestion and/or criticism. Your valued feedback is essential and we would like to thank you for your participation.

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* 1. Were your HIV Drug Resistance test requests handled courteously and promptly?

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* 2. Were your inquiries (sample types, test methods, results, etc.) answered to your satisfaction?

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* 3. Did you feel that the KRISP test request process was is easy to use and provides enough information on what is required?

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* 4. Did KRISP meet the promised turnaround time for your request?

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* 5. Are the test results, interpretations and comments provided on the KRISP Laboratory Report easy to understand?

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* 6. Did you feel our prices were competitive?

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* 7. How likely are you to recommend the KRISP Drug Resistance testing services to others?

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* 8. Is there anything else you would tell to tell us?

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* 9. If you would like us to follow up on your suggestions or complaints, please fill in your details below. This is optional.

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